Terms of Service

You must provide accurate information, safeguard your account, and use the service only for lawful personal or authorized business travel. You must be legally able to enter a binding agreement.

You may not misuse the platform, interfere with security, scrape protected content, submit fraudulent bookings or reviews, or use another person’s account without permission.

Prices, availability, taxes, fees, cancellation rules, and property or airline conditions are shown during checkout. Rates can change until the final verification step. A booking is confirmed only when a confirmation appears in your account and, where applicable, is sent by email.

Your payment is securely collected and processed by Nuitée Travel Limited, TravelTal’s authorized booking and payment partner and merchant of record. Your card statement will show “Nuitée Travel Limited.” TravelTal remains your primary contact for booking support.

Nuitée Travel Limited executes approved card refunds and handles payment-processor-side disputes. TravelTal communicates booking status and supports you with reservation questions. TravelTal does not store complete card numbers or card security codes.

The cancellation and refund terms displayed before payment become part of your booking. Some rates are non-refundable. Any pre-cancellation amount shown in your account is an estimate based on the stored rate rules; the confirmed outcome is the one returned when the cancellation is processed.

To request cancellation before check-in, use the booking controls in your account or contact support with your TravelTal reference. A request is not complete until your account shows the booking as cancelled. After check-in begins in the property’s local time, use customer care to report a stay issue; do not treat the normal cancellation control as an available remedy.

When an approved card refund is due, Nuitée Travel Limited initiates it after cancellation is confirmed. Your bank or card issuer controls final posting time, which commonly takes 5 to 10 business days and can take longer for international payments. Cancellation fees, refunds, goodwill compensation, relocation expenses, and dispute outcomes are separate amounts and may not be interchangeable.

No-show and early-departure charges follow the exact rules displayed for the booked rate. TravelTal cannot promise a refund or reimbursement without the travel provider’s express approval.

You are responsible for passports, visas, insurance, health requirements, and arriving on time. Schedules and travel services can change for reasons outside TravelTal’s control.

You retain ownership of content you submit and grant TravelTal permission to display and moderate it to operate the service. Reviews must reflect genuine experiences and must not include unlawful, abusive, or private third-party information.

The service is provided as available. Hotels, airlines, and other travel services are supplied by independent businesses responsible for delivering the booked service. To the extent permitted by law, TravelTal is not liable for indirect losses or events outside its reasonable control. Nothing in these terms excludes rights that cannot legally be excluded.

For an active-stay safety issue, contact local emergency services and the property first, then notify TravelTal. For booking support, email service@traveltal.com with your booking reference and avoid sending payment card numbers.

Before filing a legal claim, you agree to give us a reasonable opportunity to investigate and resolve the issue. These terms are governed by applicable United States and Minnesota law, without limiting mandatory consumer protections that apply where you live.

We may update these terms and will post the effective date. We may suspend accounts for fraud, security threats, or material violations. You may stop using the service at any time.