Booking support
Cancellations & refunds
Your booking’s displayed cancellation terms determine whether a refund or fee applies.
1. Check the booking terms
Open your Traveltal dashboard and select the booking. Review the cancellation deadline, refundability, and any stated fee before submitting a request.
2. Request cancellation once
Use the cancellation control in your dashboard. Do not submit the request repeatedly or ask the property to cancel separately while Traveltal is processing it; duplicate requests can make the reservation harder to reconcile.
3. Wait for confirmation
The reservation remains active until your dashboard shows “cancelled.” If the status does not update or travel begins within 48 hours, contact support and include your Traveltal reference.
4. Track the refund
When a refund is due, it is initiated after cancellation is confirmed and any applicable fee is deducted. Banks commonly take 5 to 10 business days to post a card refund. International payments may take longer.