Help center

How can we help?

Is my booking confirmed?

A booking is confirmed only when it appears as confirmed in your dashboard. Keep both your Traveltal reference and the hotel or airline confirmation number.

Changes and cancellations

Open the booking in your dashboard to review its terms and request cancellation. Some rates cannot be refunded. Never make a second booking to fix a date error before support confirms the first booking’s status.

Cancellation and refund guide →

Payment or confirmation problem

If you were charged but do not see a confirmation, do not pay again. Email support with the account email, booking time, amount, and the last four card digits only. Never email a full card number.

Problem during your stay

For immediate safety concerns, contact local emergency services and the property. For room or service problems, ask the property to document the issue, keep receipts and photos, then contact Traveltal.

Customer care replies from service@traveltal.com.

Contact support